At Aveline Wear, we are dedicated to providing you with exceptional quality and outstanding service. If, for any reason, you’re not fully satisfied with your purchase, we offer a simple and transparent refund and return process to ensure your peace of mind.

30-Day Return Policy

We accept returns within 30 days from the date of purchase. To qualify for a return, items must be unused, in their original condition, and include all original packaging and documentation, such as your order confirmation or packing slip.

How to Return an Item

To initiate a return, please contact our customer service team at support@aveline-wear.com. Kindly provide the following details to assist us in processing your request efficiently:

• Order number
• Name on the order
• Delivery address

After your return has been approved, you can send your item back to us by post (as specified in our return method). Please include a note explaining the reason for your return along with your order details.

For your protection, we require using a tracked shipping service, as we cannot be held responsible for items lost during transit. Returns sent without tracking that are lost may not qualify for a refund.

Return Shipping

• The cost of return shipping is the customer’s responsibility, except in cases where the return is due to a defective product or an error on our part.
• Return labels are not provided by Aveline Wear, meaning customers must arrange their own return shipping.
• Returns must be sent via post. Drop-off locations or in-store returns are not available.

Refund Process

Once your returned item has been received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7 business days.

Non-Returnable Items

The following items cannot be returned:
❌ Used products
❌ Gifted items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@aveline-wear.com with photos and a detailed description of the issue. We are committed to resolving the matter as quickly as possible.

Exchanges

We accept exchanges, but the fastest way to do so is by returning the original item for a refund and placing a new order for the replacement.

Refund Processing Time

• Refunds will be processed within 5 business days after receiving and inspecting the returned item.
• Please allow additional time for the refund to reflect in your account, depending on your payment provider.

Contact Information

📧 Email: Support@aveline-wear.com
🕒 Support Hours: Available 24/7

Company Information

🏢 Company Name: Royalty Investments BV
📜 Company Registration No.: 94249598